FAQ & T&C

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What should I expect on my first lesson?

For the first lesson I will collect you from an agreed collection point, (usually home address), check both your provisional driving licence and eyesight to ensure you can read a UK number plate from the legal distance of 22 feet before driving you to a local quiet residential area.

I will then go through all the controls of the car and provide a talk on setting mirrors and blind spots. You will then learn how to move off drive a short distance and stop followed by approaching junctions, emerging from junctions turning both left and right.

How many lessons will I need before I can take my Test?

On average, the clients whom have passed will have had between 35-45 hours with me and some have additional hours with spouses or family however, I have also passed clients within 30hrs first time! So it's important to note that we are all individuals and learn at our own pace.

What's the best way to pay for the lessons?

Lessons can be paid for online via bank transfer. E-receipts will be provided upon request.

How much is the theory test?

The theory test is currently £23.

www.gov.uk/book-theory-testt

How much is the driving practical test?

The practical test is currently £62 week days and £75 pounds for evenings,weekends and bank holidays.

www.gov.uk/book-driving-test

From June 2015 all driving instructors must carry out a 'entitlement to drive ' driving licence check.

Terms And Conditions

Refund Policy

My refund policy only applies to funds paid to Billie Smith and held on your behalf on account.

Funds paid to Billie Smith for prepaid driving lessons to be provided by the instructor must be applied to driving lessons by you within three months of the date of your original payment to Billie Smith. You acknowledge that after the expiry of this three month period, you will not be entitled to a refund of any funds not applied to driving lessons or to utilise these funds for booking further driving lessons. If, at any point during this 3 month period you determine that you do not wish to take any more of your prepaid driving lessons, you are entitled to a refund of the balance of your funds and should allow up to five working days for it to reach the nominatied account. You acknowledge that only one refund of any paid unused funds on account is permitted and will only be repaid to the card of the original payee and is subject to £30 administration fee.You acknowledge the instructor will wait 15mins on day of lesson at the agreed collection address to conduct the lesson and it will then be recorded as a late cancellation and the full lesson price will be charged . A minimum of 24hrs (within office hours not including weekends) to change collection or drop-off address is required or the or the original agreed address will be used by the instructor agreed at point of booking. You acknowledge intensive pre-paid course/s must be cancelled 3 weeks prior to agreed start date to qualify for a full refund. Intensive course/s which have commenced are non refundable or cannot be rescheduled (once commenced) and is not transferable to anyone else and the practical driving test taken within four weeks post completion of course. Intensive courses booked 6 months or more in advanced are not refundable 3 weeks after confirmed booking. Four hours or more booked consecutively over a 5 day period or more, is deemed as an intensive course. Any discounts given by Billie Smith are non refundable or transferable.

'Re-scheduling policy'
Billie Smith reserves the right to permit pre-paid block booked driving lessons (only) to be re-scheduled twice per single or block booking thereafter the lesson will be subject to being charged or refunded the lesson price where applicable.

Cancellation Policy
You must give your instructor at least 48hrs written notice, between Monday to Friday, if you wish to cancel or re-arrange a booked driving lesson (this does not apply to intensive driving courses ).Failure to do so will result in your instructor charging you the full amount for that driving lesson. Billie Smith reserves the right not to take person/s to the driving test should the required standard not be met.

'Pricing Policy'
Billie Smith reserves the right to implement £30 administration charge to priority bookings and price rises to lessons and courses annually. Billie Smith will inform existing clients of any price increase directly. Billie Smith will honour pre-paid lessons/ courses before a price increase is made.