Terms & Conditions
Terms And Conditions
Refund Policy
My refund policy only applies to funds paid to Billie Smith Driving Solutions and held on your behalf on account.
Funds paid to Billie Smith Driving Solutions for prepaid driving lessons to be provided by the instructor must be applied to driving lessons by you within three months of the date of your original payment to Billie Smith Driving Solutions. You acknowledge that after the expiry of this three month period, you will not be entitled to a refund of any funds not applied to driving lessons or to utilise these funds for booking further driving lessons. If, at any point during this 3 month period you determine that you do not wish to take any more of your prepaid driving lessons, you are entitled to a refund of the balance of your funds and should allow up to five working days for it to reach the nominatied account. You acknowledge that only one refund of any paid unused funds on account is permitted and will only be repaid to the card of the original payee and is subject to £37 administration fee. A maximum of two attempts will made to refund the nominated account holder and a administrative fee will be deducted from remaining funds for attempts made thereafter. All payee pre-paid funds held on account by Billie Smith Driving Solutions that have not been used to pre-book lessons will not be eligible for refund or be transferable and the account will be closed without notification to the account holder. You acknowledge that all pre-paid funds held on account by Billie Smith are non refundable after period of 1 months of non activity on the payee's account and will be closed thereafter.You acknowledge the instructor will wait 15mins on day of lesson at the agreed collection address to conduct the lesson and it will then be recorded as a late cancellation and the full lesson price will be charged . A minimum of 24hrs (within office hours not including weekends) to change collection or drop-off address is required or the or the original agreed address will be used by the instructor agreed at point of booking. You acknowledge intensive pre-paid course/s and all block booking packages must be cancelled 5 days from receipt of full payment (cooling off period) to qualify for a full refund. A maximum of two attempts to refund to the nominated account holder will be made. Thereafter an administrative fee will be charged. Intensive course/s which have commenced are non refundable or cannot be rescheduled (once commenced) and is not transferable to anyone else and the practical driving test taken within four weeks post completion of course. Intensive courses are not refundable 48hrs after confirmed booking. Lessons booked weekly over a period of four weeks or more
, will be deemed as an intensive course. Weekend bookings are non-refundable. Any discounts or offers given by Billie Smith Driving Solutions are non refundable or transferable.
Re-scheduling policy
Billie Smith Driving Solutions reserves the right to permit pre-paid block booked driving lessons (only) to be re-scheduled twice per block booking thereafter the lesson will be subject to being charged a administrative fee not more than the lesson price where applicable.
Cancellation Policy
You must give your instructor at least 48hrs written notice, between Monday to Friday, if you wish to cancel or re-arrange a booked driving lesson (this does not apply to intensive driving courses ) and pre-paid Driving tests which are non refundable. Failure to do so will result in your instructor charging you the full amount for that driving lesson. Billie Smith Driving Solutions reserves the right not to take person/s to the driving test should the required DVSA standard not be met.
Pricing Policy
Billie Smith Driving Solutions reserves the right to implement £40 administration charge to priority bookings for lessons/tests outside normal business hours, and cancellations including block bookings. Billie Smith reserves the right to charge a additional hourly lesson price for driving tests booked outside of the normal business operating hours. Bille Smith reserves to rise lesson price and courses annually.Billie Smith Driving Solutions will honour pre-paid lessons/ courses before a price increase is made. Initial bookings are subject to a £5 booking fee. Block booking discounts are only applicable to the first booking per client and the full lesson price will be applied to all further block bookings thereafter. Bille Smith Driving Solutions reserves the right to remove all promotional offers and discounts at anytime.